| Winnersplayground
queriesfaq
1. Q: Is this legal?
A: International law is very complex, and we do not know the specific laws that may apply to you where you live. We operate under strict compliance with all local laws, and urge you to access our site only if you feel that you are in compliance with yours. International rules and regulations prohibit us from accepting credit card transactions from Russia, Czech Republic, Lithuania, Kazakhstan, Belarus, Thailand, Ukraine, Afghanistan, Yugoslavia, Indonesia, Bulgaria, Iran, Iraq, Poland, Isle of Man, Costa Rica, Latvia and Pakistan.
2. Q: Are my winnings reported for tax purposes?
A: All transactions are strictly confidential. We will not report any activity to any government agency. It is your sole responsibility, if applicable, to report your financial information to your respective Government, Customs, or Tax jurisdiction.
3. Q: How can I deposit more "for fun" credits?
A: When you first create your account and play for fun, you'll receive credit of $US1,000 in your fun account. To deposit more money, go to the casino bank, click on the deposit icon and type in the amount you want to deposit into your account. It won't ask for any other information. Click on "deposit", the money will be deposited and your balance will be increased. There is no limit to the amount you can add to your fun account.
4. Q: I don't know how to get to my desktop; I'm an AOL user.
A: In order to find the desktop, you'll have to minimize all the AOL windows until you can see the desktop. On top of the AOL window, you'll find three buttons, the middle one pictures 2 boxes, one behind the other, the button on the right (an X) is the button you press to close the window. Press on the button on the LEFT, which should be a small line. Don't close them, since that would disconnect you from the Internet. The install icon is a small computer with the name Winners' Playground Casino underneath.
Once you find it, click on it and the install window should pop up. You will need to follow the instructions and it will help you through the process. Once finished, you'll be able to view the casino icon on the desktop. The icon will look like balloons, with the name Winners' Playground underneath. Open the casino and create an account by clicking on the create account button, making sure you are still online, otherwise you'll get an "Unable to establish connection" message.
5. Q: I click on the VIEW LOG button at the casino and nothing happens.
A: The VIEW LOG button is still inactive. If you want to receive information on your transactions, contact the Customer Service department and they'll gladly make it available to you.
6. Q: I am getting a message that says "Unable to connect."
A: If you downloaded the software and it does not connect, check your Internet connection. You have to be online to play at our casino.
If you are connected to the Internet and you are still experiencing problems, then you might need to re-download the software, or check that you are not behind a Proxy server.
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